Warranty and After-Sales Services of Balsava Brand Leather Products

Balsava Manufacturing and Export Group, using advanced materials from leading countries such as Italy and Turkey; as well as producing products by skilled craftsmen of bags, shoes, and leather accessories; and using up-to-date technology in production; TQM’s quality control system guarantees all its luxury leather products. With the help of experienced specialists in its production team, Balsava delivers product warranty services with the fullest customer satisfaction in the shortest possible time, utilizing the knowledge of the day and trained personnel.

Product warranty is as follows:

 
Product Classification

Warranty Included

Warranty exclusions

Warranty item

Warranty period

 

 

 

 

Shoes

Fittings

Bubble Seeing Heels

All manufacturing issues including sole break

6 months from date of purchase

The use of an inappropriate and unauthorized wax and preservative

Injuries caused by improper use, such as the removal and abrasion of sole and the contact with sharp and rough objects

Injuries due to inappropriate size, including removal of the sole from the upper and rupture of parts of the upper

Proximity to and exposure to any chemicals including sweat, alcohol, acid, and etc.

Injuries from contact with water and washing

Injuries caused by prolonged exposure to extreme sunlight or heat

Injuries due to high pressure and weight

Any kind of repair outside the Balsava manufacturing and export group

 

 

Bags

Belts

Leather accessories

All manufacturing issues

Fittings
6 months from date of purchase

The use of an inappropriate and unauthorized wax and preservative

Injuries caused by improper use, such as the removal and abrasion and the contact with sharp and rough objects

Proximity to and exposure to any chemicals including sweat, alcohol, acid, and etc.

Injuries from contact with water and washing

Injuries caused by prolonged exposure to extreme sunlight or heat

Injuries due to high pressure and weight

Improper use of locks and fittings

Any kind of repair outside the Balsava manufacturing and export group

 

To maximize customer satisfaction, the entire warranty service process will be notified from the date of receipt of the product by the customer to the moment of delivery to the customer by the Balsava after-sales service team.

کفش بالساوا

Balsava brand is under the supervision and production of Samad Nami Shoes Company with more than thirty seven years of experience in producing unique and quality products since 1985 and has exported its products to Russia, Azerbaijan, Turkey, Iraq, UAE, some of European and Asian countries.

For new product catalogs please call 00989027375757.

Thank you